Aug
30
Support policy for vB4 Forum Classic Product owners
ByEveryone, this is a notice to inform everyone about a change to our vBulletin 4 Classic Forum product's Support.
As part of the vBulletin 4 Forum Only package, we publicly state that technical support via our ticket system is not included (outside of the initial 1 month period after purchase of the product), and to receive ticket support you need to purchase either ticket or phone support for the product. Until now this is a policy we have not enforced, in an effort to provide additional support to customers following the release of vBulletin 4.
This is a notice that we will start enforcing the policy from 00:01 PDT (GMT -7 hours), October 1st 2010 for anyone on a vBulletin 4 Forum Classic license. Until October 1st, we will continue to honor this grace period for ticket support for vBulletin 4 Forum Classic Licenses.
If you purchased ticket support, you are welcome to contact us via our support ticket system for a pro-rated extension to your support contract.
Please note: vBulletin Suite includes unlimited ticket support for the life of the product, and subsequently Suite customers will not be affected by the enactment of this policy.
As part of the vBulletin 4 Forum Only package, we publicly state that technical support via our ticket system is not included (outside of the initial 1 month period after purchase of the product), and to receive ticket support you need to purchase either ticket or phone support for the product. Until now this is a policy we have not enforced, in an effort to provide additional support to customers following the release of vBulletin 4.
This is a notice that we will start enforcing the policy from 00:01 PDT (GMT -7 hours), October 1st 2010 for anyone on a vBulletin 4 Forum Classic license. Until October 1st, we will continue to honor this grace period for ticket support for vBulletin 4 Forum Classic Licenses.
If you purchased ticket support, you are welcome to contact us via our support ticket system for a pro-rated extension to your support contract.
Please note: vBulletin Suite includes unlimited ticket support for the life of the product, and subsequently Suite customers will not be affected by the enactment of this policy.
